Shipping Information

U.S. Shipping Rates and Times

We typically ship all orders within four business days, however we strive to ship orders on the next business day as they are received if at all possible. If an item is backordered it is usually noted on the product page, and we will send you an email as soon as possible to confirm. All domestic shipments are sent FCA per Incoterms® 2020 via FedEx or UPS from our warehouse in Austin, Texas. We insist on shipping via a service that provides tracking information to ensure delivery of your order. 

For your reference, this map indicates the projected number of days for FedEx Ground to deliver from our warehouse in Austin, Texas to business locations throughout the United States. These projections do not take into account service delays (such as bad weather) and should be used as a 'best case' guide. For oversized or palletized shipments, we may use FedEx Freight or an equivalent national carrier. Ground-service maps and transit times do not apply if a shipment is handled by a different carrier, but delivery is typically only a day or two slower than standard Ground service.

International Shipping Information

We accept orders from around the globe, with exceptions as outlined by the U.S. State Department. As a company based in the United States, we comply with all U.S. export laws and regulations—including the U.S. Department of Commerce rules set forth by the Bureau of Industry and Security (BIS) in the U.S. Export Administration Regulations (EAR)—as well as Treasury Department regulations and those of other governmental bodies such as the FCC.

We typically ship all orders within four business days; however, we strive to ship orders on the next business day whenever possible. If an item is back-ordered, it is usually noted on the product page, and we will send you an email as soon as possible to confirm. 

We may contact you via email for additional business information such as your business EORI or VAT number prior to shipping if needed to comply with import/export regulations. All  international shipments are sent FCA per Incoterms® 2020 from our warehouse in Austin, Texas.

For any shipment outside the continental United States (CONUS)—including Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations—please contact us at sales@trimeki.com before placing your order so we can confirm export eligibility, shipping options, and costs.

Customs, Duties, and Taxes

Your packages may be subject to the customs fees and import duties of the country to which your order is shipped. These charges are always the recipient's responsibility. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We cannot mark a package as a "gift," please do not ask. Customs authorities require the value of the gift item to be stated directly on the package.

>> Shipments that are returned to us as undeliverable incur a double shipment fee and sometimes a double customs fee, which we will deduct from any refund owed to you. <<

If TriMeki receives a customs, duty or tax bill from the shipper, we will first ask them to rebill you directly. If they cannot or will not rebill you, then TriMeki will provide you with a copy of the customs, duty or tax document and we will bill you for the entire amount plus a $10 USD customs advance fee.

International Shipment Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

International Warranties

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available unless you first ship your product back to the United States for service. This could increase the total cost of ownership for your product significantly. Also product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from trimeki.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. 

Shipping Rates and Times by Geographical Region

Please be aware when orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. FedEx, UPS, freight forwarders, or your local postal authority will contact you directly for any payment due. Please react promptly to receive your shipment.

Tracking Packages

When we ship your order, you will receive a Shipping Confirmation email from sales@trimeki.com with the subject line: A shipment from order #xxxx is on the way.

Tracking Numbers are included along with a Track Here link which will take you to UPS.com or FedEx.com. If you do not see an email from us, please check your SPAM folder then contact us with your order number so we may investigate any delays on your behalf.

Did you know you can track packages by typing the tracking number for your UPS, FedEx or USPS package directly into your Google search box? Google will return results that include quick links to easily track the status of your shipment.

You can also go directly to the UPS Tracking Page or FedEx Tracking Page or you can e-mail track@fedex.com or totaltrack@ups.com with your tracking # in the body of your message and they'll email you back. Neat.

Delivery Service Delays

FedEx

We ship with FedEx because they offer reliable, flexible service. FedEx offers guaranteed time-definite and day-definite delivery based on your shipment's destination. FedEx offers a Money-Back Guarantee if your package is delayed, with some exceptions such as weather delays, equipment failures, holiday exemptions and natural disasters. The provisions are listed in the FedEx Service Guide and Money-Back Guarantee.

FedEx posts Service Alerts and maintains an X feed @FedEx dedicated to letting you know unexpected events are delaying delivery in a particular region.

If you believe your shipment is late and you would like a shipping refund, please contact us with your Order Number so we may file a Service Complaint with UPS or FedEx on your behalf. If they agree and refund your shipping costs to us, we'll promptly pass the savings on to you.

Non-FedEx Shipments

If you request we ship via UPS, USPS, etc. there may be a delay in setting up the shipment and contacting your carrier of choice. Please add one business day to all special requests. It may not take us a day, but it may take your carrier of choice a day or three to get around to picking it up.

Finally, if you have any questions, please feel free to call us at (+1) 512-646-4084 or email us at sales@trimeki.com

Stay safe and have fun out there!